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Fibre terms and conditions


Fibre Broadband Access is supplied as a best effort service by the Fibre Line Provider. 
Warranties on equipment/hardware supplied during the installation are held by the Fibre Line Provider or their chosen Representative and remain their property. 
In order to use the Fibre Data purchased from That Computer Guy a Fibre router/modem is required, this router/modem needs to be purchased by the client. 
Only approved (ICASA, SABS) hardware is permitted to be used, un-approved hardware connected to the Fibre Line by the client which proves to be interfering/causes damage to the service provided by the Fibre Line Provider/That Computer Guy or its infrastructure is not permitted. 
Any costs which arise due to damage and repairs caused by the connection of un-approved hardware by the client will be for the clients account.
Areas marked as available on the map may not be Fibre ready at your particular address due to a number of factors. Pre-orders do not guarantee that Fibre will be available at your particular address once the planned project has been completed. 
Should we not be able to proceed with your application we will advise you thereof. Installations are typically completed within +- 30 days, this timeframe is however not guaranteed. 
That Computer Guy only offers Fibre to the Home services through our Fibre Line Providers at this time.
Fibre line installations and connections are subject to an installation and connection fee which is prescribed by the Fibre Line Provider. 
Additional fees may apply should trenching or additional cabling be required to complete the installation. 
Additional fees may also apply should a re-installation or indoor transfer (move line within the same premises) be required. 
That Computer Guy, our ISP, the Fibre Line Provider or its Contractor will make any additional charges known to the client and the client will be required to accept or reject these charges before the order is completed. 
Please note that should the service be ordered and the incorrect address is supplied, the client will be responsible for all charges relating to the order placed at the incorrect address.
An additional fee may be charged as prescribed by the Fibre Provider for re-grading the speed of a fibre line as well as outdoor transfers (new address) and transfers between Internet Service Providers. 
Downgrades may require 30 days' notice depending on the Fibre Provider, the earliest date for a downgrade request will be displayed in the Client Control Panel when submitting the request. 
Cancellations for fibre lines are only submitted at the end of each month, the cancellation request must be submitted via via email to MAIL HERE at least a calendar month before the cancellation date.
Cancellation requests which do not adhere to a calendar months notice requirement are subject to Early Termination Fees which will need to be settled before the cancellation request is processed, this fee is prescribed by the Fibre Line Provider. Transfers between Service Providers are handled in the same manner as a new installation and are typically completed within +- 30 day, this timeframe is however not guaranteed.
An additional fee of up to R2 000.00 may be charged on faults logged which are found to be caused by faulty hardware or user error. 
This amount will be charged to your account once we are advised of the charges by the Fibre Line Provider.
By completing the order it is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.
The available capacity on the network is shared between all users of That Computer Guy bandwidth. Acceptable Usage Policies are attached to Uncapped Services. 
Capped services whilst the majority of the time will remain untouched may be shaped or throttled should the demand on the network and available capacity be affected. 
Capped services will generally receive priority through-put on our network provided there is no rise in demand or extenuating circumstances affecting the performance of the network.

Capped Services
Rollover of Data
Unused data rolls over to the following renewal month (calendar month) for a period of 3 months. Rolled over data will be used first from the 1st of each month and thereafter the renewal data will be used. 
Rollover data consists of unused renewal data and unused top up data.The most recent rolled over data will be used first, working on a system of last in first out.EXAMPLE
The monthly renewal on a 10GB service is 10GB. The monthly renewal on a service is 10GB. 
In the last 3 months the following amounts of unused data have rolled over, March 1GB, April 2GB, May 2GB. On the 1st of June the service will renew and 10GB will be allocated together with the 4GB which has rolled over from March to May. 
Usage from the 1st of June will be deducted from the rolled over data from May then April then March, only once the rolled over data of 4GB has been exhausted will the renewal data of 10GB start being used. 
Should there be any unused data by the end of June, this data will rollover to July and the process will begin again. Should usage not reach the rolled over data for March it will fall away.
Rollover of Data is only applicable to services which are paid up to date and are renewed monthly.
If your debit order or credit card payment fails for any reason you will not be able to use any Rollover Data until all services are paid up to date. 
Should you cancel your service any accumulated rollover data will fall away and cannot be reinstated if the cancellation date has passed and the service is restored.

Uncapped Services
Uncapped services do not carry a usage limit (cap) but speeds will be limited to the speed of the Fibre line. 
The service is for personal use only and may not be resold, shared or used for commercial purposes. 
The use of our uncapped services by WISP's (wireless internet service provider) is strictly prohibited.
All uncapped products carry an Acceptable Use Policy which can be found here, please take the time to read through it as important information is communicated there-in. 
By accepting the Terms and Conditions, you also agree to the afore-mentioned AUP (Acceptable Use Policy).
Uncapped services are billed on a calendar month basis (1st to last day of the month) and payment is due in advance by the 1st of each month.